Conditions of Use

We will now inform you in Detail about how to order from us and whats the Conditions for an Export to your Airport / Country 

Documents:
Please note that when you place an order on Thaiorchids.com online,
 or if you send us an order over our order Form by Fax we will create a Proforma Invoice describing all the details and price informations of the shipment. Remember, the more detailed information you provide to us, in the online order process or the offline order form, the more exact our reply will be, especialy detaily about your closest Airport, the Country of Shipment are needed details- also the packing conditions (Hormones) are needed.

Terms and conditions of sale

General Information
  • All prices are quoted in US Dollars, F.O.B. Bangkok, Thailand. C&F quotes available on request 
  • Orchids are packed bare-root and dipped in fungicide and insecticide.
  • All shipments will be sent by airfreight as soon as possible after orders are confirmed by Pro-Forma Invoice. Usually within 8 to 10 days.
  • Bad weather, airline space, airline routing or other unforeseen matters could delay the delivery.
 Documents:  Each shipment will be accompanied with the following documents:
  • Phytosanitary Certificate (Issued by the Thai Government)
  • CITES permit (Issued by the Thai Government)
  • Commercial Invoice (3 copies)
  • Packing List
  • Air Waybill
  • A certificate of origin will be included for countries that require this document (Issued by the Thai Government)
Freight:  All shipments are sent via air freight (you can track your shipment from our web site). Cost of air freight depends on the final destination of the shipment and the volume weight. At ThaiOrchids.com, we are aware that cost is always a point of concern and we make every effort to minimize freight expenses. Freight quotes are available upon request.
 
Minimum Order:  Minimum order for orchid stock is US$ 1,000.- or above. (Flasks US$ 500) Quantity discounts are available for volume purchases.  Below is the minimum order examples for each size.  You're welcome to mix up the sizes as long as it meets the minimum order amount.
  • B/S - Blooming size (20-35 Cms.): 600 pieces or above 
  • N/B/S - Nearly Blooming Size (15-20 Cms.): 900 pieces or above
  • S/S - Seedling size ( 5-8 Cms.): 1500 pieces or above
  • Flasks (40-45 plants/flask): 20 flasks or above
Payment Terms:  All payments must be received 10 days before your scheduled shipment date. We accept the following methods of payments in US Dollars only:
 
By T/T (Wire Transfer)
 
Paypal Up to 10.000 USD
 
We do NOT accept check payments.
 
Restriction of Sale:  Orchid stock is offered for sale to knowledgeable professionals, researchers and hobbyists in the horticulture and agriculture industry only. Buyer certifies that all orchids are purchased for use in connection with the agriculture business.
 
Cancellations:  Any cancellation or reduction by customer in quantity ordered must be made in writing 10 days before the scheduled shipment departure. Orders cancelled in whole or part after preparation for shipment are subject to a 30 % restocking fee.
 
Back Orders:  All purchases are subject to availability. Nursery stock orders are automatically cancelled if stock is unavailable in the season for which the order is placed. Once stock is available, you will be notified by e-mail.
 
Returns:  Our nursery stock cannot be returned without the express written permission of ThaiOrchids.com In all cases, goods cannot be returned after they have been received.
 
Contingencies:
 
We reserve the right to prorate or cancel any order, in whole or in part, because of: Strikes, labor shortages, fire, frost, flood, drought, disease, casualty, errors in count, spoilage, or other circumstances beyond our control. If ThaiOrchids.com is unable to furnish the size or variety of orchid stock ordered by Buyer, ThaiOrchids.com will alert Buyer with an alternate available size or variety to be accepted or cancelled at Buyer’s discretion.
 
Limitation of Liability:
 
Thaiorchids.com´s maximum liability, whether contractual or negligence or otherwise, is limited in amount to the amount paid to ThaiOrchids.com  for the purchase of the orchid stock under all circumstances and regardless of the nature, cause or extent of the loss.
 
Shipping:
 
All Orchid stock is shipped at Buyer’s risk and expense F.O.B. Bangkok, Thailand. Packing and document preparation including Government Issue are included in the purchase price. Unless given specific instructions we will ship by the airline we think is best for Buyer’s particular needs.
 
ThaiOrchids.com carton size is 80 x 57 x 22 Cms. All orchids shipped are packed suitable for export. The following is a general packing procedure used at Thaiorchids.com. Plant sizes vary and so will the amount of units packed. Each carton weighs approximately 21 Kgs. by volume weight.
  • B/S Dendrobiums: 40-60 plants/box
  • B/S Cattleya: 50-60 plants/box
  • B/S Vanda: 30-40 plants/box
  • B/S Aranda: 25-45 plants/box
  • B/S Mokara: 25-45 plants/box
  • B/S Oncidium: 55-60 plants/box
Receiving & Acceptance:
 
Orchid stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then planted as soon as possible and placed in a temperature-controlled greenhouse. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately.
 
Claims:
 
We guarantee the safe arrival of plants, in case of damage; please notify us immediately in writing within 5 days of receipt of shipment. If Buyer does not give such notice, Buyer agrees to have irrevocably and unconditionally accepted the goods. ThaiOrchids.com furthermore will not consider any claim after nursery stock had been processed, improperly stored, planted, or otherwise treated, modified or used in any way. Claims for losses while goods are in transit must be filed directly with airlines or carrier.
 
Import Permits:
 
The following countries need import permits for ordering orchids. This list is not complete; please check with your local Department of Agriculture regarding import permits.
 

Australia
Barbados
Belgium
Bermuda
Brazil
Brunei
Canada
Colombia
Cook Island
Dominican Republic

France
Guadeloupe
Hong Kong
Israel
Jamaica
Kenya
Malaysia
Martinique
Mauritius
New Caledonia

New Zealand
Reunion
Seychelles
South Africa
Tahiti
Trinidad
United Kingdom
USA
Vanuatu
Venezuela





 

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